Warning: I have no intention of discrediting the company. Maybe, I'm just one of Smartbro's "unfortunate valued subscribers."



SmartBro… hear ye… hear ye…
It's been a year, a month, and 11 days after the agonizing experience I had with SmartBro- the revolutionary high-speed broadband internet service of Smart and the largest, fastest growing broadband service provider in the country.
This is the replica of the complaint/demand letter that I hand-delivered to Smart Wireless Center at Gaisano Mall.
Yes, it's been a year, a month and 11 days…
Did I receive a "letter of apology"? Hmm, besides the monthly bill? Not a single letter arrived.
How about a call from their CSR? After I "earnestly" paid for the "advance/entrance fee," I received, approximately, three calls from their "enthusiastic" CSRs informing me that my canopy will be installed the next day and then after that? Not a single word from them.
A rebate? Yes…a total of PHP 60+ rebate for 5 days of having no Internet connection (after I went to Smartbro's office to "personally" ask for it).
Yes… not a single word from them…not a simple "apology."
Well, who am I to earn an "apology" from the largest, fastest growing broadband service provider in the country (I love repeating this pretentious and pompous slogan of SmartBro). I'm just a subscriber, who pays the PHP 999 monthly bill on time.
And what do I get in return? A less than 100 kbps speed (with intermittent Internet connection) contrary to the "up to 384 kbps" I've signed up for (or was it 3.84 kbps).
And why do I stay? Besides the lock-in period of 12 months (expired last month), this is the only broadband service provider available in our vicinity. So, do I have a choice?
Again, I'm not trying to discredit the company… all I want is just a sincere "Sorry for the inconvenience" or a simple…
"Sorry…" perhaps.
From the largest, fastest growing broadband service provider in the country (???)
But I guess that word "Sorry" is onerous for them to spell or exhausting to utter…
Or maybe, it will happen…when pigs fly!




What's number 1 on my bucket list?—Travel around the world.
The City Palace –The Residence- built between 1706 and 1721. It contains the Historical Rooms, former private rooms of the prince-abbots. The rooms' 18th century furnishings will give every tourist "a good impression of the extravagant princely life in the baroque period."
The Orangerie was used for court festivities in the 18th century- I'm planning to have my morning coffee at the Orangerie terrace while having a magnificent sight of the Residence, the garden and the cathedral.


-From Belgium back to Paris (1924) and then to the Venice of the North --- Amsterdam, Netherlands (1928)

And most of all, the parade of the participants (approx. 10,500).




The players/participants in the first modern Olympic Games joined at their own expense.